At Potted & Co., we’re all about keeping things green, simple, and happy — and that includes your experience with us. We get it, sometimes things don’t go to plan. So here’s how we handle returns, refunds, and the occasional oopsie.

We take the utmost care in packing your leafy legends, but due to their living nature, we do not accept returns or refunds for change of mind.

However, if your plant arrived looking worse than your Monday morning coffee, please reach out within 24 hours of delivery with a photo so we can assess and make it right.

We're all about happy plants and happy people. We will offer a refund or replacement if: Your plant arrived damaged or dead (send us pics within 24 hours).

You received the wrong plant (as much as we love a surprise, we know you might not).

Changed your mind about a pot or plant, pal? No worries — we accept returns on non-living products (like pots, tools, and accessories) within 14 days of delivery, provided: The item is unused, in original packaging, and in resale condition. You cover return shipping costs. Once we receive and inspect the item, we’ll process your refund (minus any shipping fees) to your original payment method.

Refunds are processed within 5–7 business days of receiving your returned item or approving a plant claim. If you haven’t received your refund after this time, check with your bank or payment provider first — then contact us if it’s still MIA.

Change of mind on plants (they’re sensitive souls and don’t travel well twice).Damage caused after delivery.Incorrect care resulting in plant decline (don’t worry, we have care guides to help!).

Shoot us an email at sales@pottedand.co with: Your order number, clear photos of the issue. A brief description of what went wrongWe’ll get back to you within 2 business days with a solution.

We’re a small Aussie biz that cares deeply about quality, kindness, and creating homes full of life. If you’re ever unsure, reach out — we’re always here to help grow the good vibes.

We’re all about happy plants and even happier people. If something’s gone pear-shaped with your order, we’re here to fix it (minus the drama).🌱 For PlantsBecause our green friends are living things, we can’t accept returns for change of mind. But if your plant arrives: damaged, dead, or just plain wrong...📸 Contact us within 24 hours of delivery with photos, and we’ll sort it faster than a pothos grows in spring.🪴 For Pots & AccessoriesChanged your mind? We get it. Returns are accepted within 14 days for non-living products if: They're unused and in original packaging, cover return shipping💸 Refunds are processed once we receive and inspect your item.🚫 Not Covered: Change of mind on plantsDamage caused after deliveryPlant decline from incorrect care(We’ve got guides to help you avoid that — check out our care tips!)📨 Need Help? Email us at [sales@pottedand.co] with: Order number, Clear pic, What’s gone wrongWe’ll get back to you within 2 business days. Let’s get it sorted 🌱🌱🌱🌱🌱🌱

Your order matters to us — whether it's your first plant baby or the final pot completing your shelf glow-up. We pack every parcel with care and will always do our best to ensure a smooth delivery experience. If you ever need help, our team is here to support you. You can also review ourShipping Policy,Privacy Policy, andTerms of Service  at any time.